Privacy Policy
Your privacy is important to us.
Last updated: 3 September 2026
Introduction
MedAid Medicals ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we handle your personal data.
Information We Do Not Collect
Our website, medaidmedicals.co.uk, is designed to provide you with information about our services and clinic locations. We do not store any personal information directly on our website. We do not use cookies for tracking, and we do not require you to create an account to browse our site.
Booking and Data Processing
When online appointments are available, our bookings are managed through a third-party platform, Halaxy. The booking service is currently paused.
Halaxy is a secure, GDPR-compliant practice management software used by healthcare professionals worldwide. Any personal information provided through an active booking form, such as a name, contact details, and payment information, is collected and processed directly by Halaxy.
We encourage you to review Halaxy's security and privacy policies to understand how they protect your data:
Contact Form
If you choose to contact us via the contact form on our website, the information you provide (such as your name and email address) is used solely to respond to your inquiry. This information is sent directly to our email inbox and is not stored on the website's server.
Your Rights
As we do not store your personal data on our website, any requests regarding your data (such as access, correction, or deletion) should be directed to us via our contact email, and we will coordinate with Halaxy as necessary to manage your information on the booking platform.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, so please review it periodically.
Contact Us
If you have any questions about this privacy policy, please contact us at info@medaidmedicals.co.uk.